At 789lucky, your privacy is not an afterthought — it's built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information as a player on our platform.
Six core principles that guide how 789lucky handles your personal information
Every piece of data transmitted between your device and 789lucky is protected by industry-standard 256-bit SSL encryption — the same level used by major Philippine banks.
789lucky does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve your gaming experience.
We collect only the data we genuinely need. Every data point we hold has a specific, documented purpose — we don't collect information just because we can.
This Privacy Policy is written in plain, readable English so you know exactly what's happening with your data — no hidden clauses or confusing legal jargon buried in footnotes.
You have the right to access, correct, and request deletion of your personal data at any time. 789lucky will respond to all data rights requests within 30 days.
789lucky's data practices comply with the Republic Act No. 10173 (Data Privacy Act of 2012) and the regulations of the National Privacy Commission of the Philippines.
This Privacy Policy ("Policy") describes how 789lucky ("789lucky," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of players and visitors ("you" or "your") who access or use the 789lucky website and associated gaming platform (collectively, the "Platform").
789lucky is committed to protecting the privacy and personal data of all users in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.
By registering an account on 789lucky, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the 789lucky Platform.
Scope: This Policy applies to all personal data collected through the 789lucky website, mobile platform, customer support channels, and any other touchpoints through which you interact with 789lucky. It does not apply to third-party websites or services that may be linked from our Platform.
For the purposes of the Data Privacy Act of 2012 and this Policy, 789lucky acts as the Personal Information Controller in respect of the personal data you provide when using the Platform. As the Personal Information Controller, 789lucky determines the purposes and means of processing your personal data.
789lucky has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO with any privacy-related inquiries or requests using the contact details provided in Section 15 of this Policy.
789lucky collects the following categories of personal data, depending on how you interact with the Platform:
789lucky collects personal data through the following means:
Note: 789lucky does not purchase personal data lists from data brokers or any third-party marketing databases. All personal data we hold has been provided directly by you or collected through your use of the Platform.
789lucky processes your personal data for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration & identity data |
| Age and identity verification (KYC) | KYC documents, date of birth |
| Processing deposits and withdrawals | Financial data, KYC data |
| Providing and improving gaming services | Gaming & behavioral data |
| Fraud prevention and security monitoring | Technical data, financial data, identity data |
| Responsible gaming monitoring and intervention | Gaming data, behavioral data |
| Customer support and dispute resolution | Communications data, account data |
| Regulatory compliance and reporting | Identity data, financial data, gaming data |
| Marketing communications (with consent) | Contact data, marketing preferences |
| Platform analytics and performance improvement | Technical data, behavioral data (aggregated) |
Under the Data Privacy Act of 2012, 789lucky processes your personal data on the following legal bases:
789lucky does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Third-Party Processors: All third parties who process personal data on behalf of 789lucky are required to enter into a Data Processing Agreement that obligates them to process your data only on our documented instructions and to implement appropriate security measures.
789lucky retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| KYC / identity verification documents | Duration of account + 5 years after closure |
| Financial transaction records | 10 years (AMLA compliance requirement) |
| Gaming history and bet records | 5 years after account closure |
| Customer support communications | 3 years after resolution |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Technical / log data | 12 months on a rolling basis |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.
789lucky implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 789lucky will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.
789lucky uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver relevant content. The following types of cookies are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens | No — required for Platform to function |
| Functional | Language preferences, game settings, UI customization | Yes — via cookie settings |
| Analytics | Aggregated usage statistics to improve Platform performance | Yes — via cookie settings |
| Marketing | Personalized promotional content (with consent only) | Yes — withdraw consent at any time |
You can manage your cookie preferences through your browser settings or through the cookie preference center available on the Platform. Please note that disabling certain cookies may affect the functionality of the Platform.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 789lucky. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all valid requests within 30 calendar days.
You have the right to be informed about how your personal data is collected and processed — which is the purpose of this Privacy Policy.
You may request a copy of the personal data 789lucky holds about you, along with information about how it is being processed.
You may request correction of any inaccurate or incomplete personal data we hold about you.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.
You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
NPC Complaints: If you believe your data rights have been violated and 789lucky has not adequately addressed your concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
The 789lucky Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. 789lucky does not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage player will be forfeited.
If you are a parent or guardian and believe that your child has provided personal data to 789lucky, please contact us immediately using the details in Section 15 so that we can take appropriate action.
789lucky primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in other countries — for example, where we use cloud infrastructure or game providers with servers located outside the Philippines.
Where such transfers occur, 789lucky ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law. We will not transfer your personal data to countries that do not provide an adequate level of data protection without your explicit consent or without implementing appropriate safeguards.
789lucky reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Material changes will be communicated to registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how 789lucky protects your personal data. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 789lucky, please contact our Data Protection Officer:
789lucky Data Protection Officer
Email: [email protected]
Support: [email protected]
Response time: Within 30 calendar days of receipt of your request
For general customer support inquiries unrelated to data privacy, please use our standard support channels accessible through your 789lucky account dashboard.
Effective Date: This Privacy Policy is effective as of January 1, 2026. It supersedes all previous versions of the 789lucky Privacy Policy.
We take your privacy seriously so you can focus on what matters — enjoying the best online casino experience in the Philippines. Join thousands of Filipino players who trust 789lucky every day.
21+ For adults aged 21 and above only. Please game responsibly.